München, Germany
2023
AI-Powered Platform for Global Health Insurance Innovation
Formist partnered with Allianz to design and develop a scalable, AI-driven health insurance platform — built to serve a global network of operating entities, actuaries, and customers. Through a unified digital product suite, we enabled greater actuarial precision, faster product development, and more responsive, personalized insurance offerings. The result is a modular ecosystem which transforms how health insurance is priced, delivered, and experienced — across markets and channels.
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![Mother smiling as she adjusts her child’s hood on a city street, symbolizing care, protection, and everyday health journeys.]()
Research
We worked closely with Allianz’s global teams to uncover the systemic challenges behind health insurance product development. Across regions, actuaries struggled with fragmented tools, inconsistent methodologies, and limited access to real-time data. Local markets needed more autonomy, but central oversight was critical to ensure compliance and strategic alignment. These tensions revealed a gap between existing workflows and the organization’s vision for scalable, data-driven innovation.
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![Young family embracing their newborn in a warmly lit home, representing trust, unity, and the personal nature of health coverage.]()
Insight
The tools weren’t broken — they were isolated. Each operating entity had developed workarounds, but without a unified system, knowledge couldn’t flow, and innovation couldn’t scale. We saw an opportunity to build a platform that could serve both global strategy and local needs — connecting intelligence, compliance, and pricing through one adaptable system.
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![Woman reading a book in bed, surrounded by soft light, reflecting informed decision-making, comfort, and empowerment.]()
Strategy
We designed a modular product ecosystem anchored by a unified AI layer. The platform needed to standardize actuarial methods across markets, while remaining flexible enough to adapt to local regulations, product types, and user roles. A conversational AI assistant supported day-to-day decision-making, while a centralized dashboard surfaced actionable insights for leadership. This wasn’t just about automation — it was about empowering better, faster, more human decision-making at every level.
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![Older man kissing his partner on the cheek at the beach, evoking security, long-term care, and the evolving promise of health insurance.]()
Future
As health systems become more complex and consumer expectations rise, Allianz now has a platform built for continuous adaptation. The Global Product Suite unifies pricing logic, governance, and innovation — allowing the organization to respond to regional trends, regulatory shifts, and emerging risks with greater agility. This foundation positions Allianz to lead a new era of personalized, predictive, and globally consistent health insurance.
FinTech Strategy Case Study
Challenge
Allianz needed a way to bring consistency and intelligence to its global health insurance operations. Local markets had developed their own actuarial tools, workflows, and pricing models — each tailored to different regulations, product types, and data environments. This fragmentation slowed down product development, created inefficiencies, and made it nearly impossible to scale innovation across the organization. The challenge was clear: unify without over-standardizing, and empower local teams without compromising global governance.
Integrations
The platform was designed to work across Allianz’s diverse global structure, connecting key teams, systems, and data layers into a unified product ecosystem:
Actuarial Workflows — Standardized global methodology while allowing for regional customization in pricing and forecasting.
Headquarters Oversight — Enabled centralized governance without limiting local agility.
Regional Operating Entities — Integrated with varying legal, technical, and compliance requirements across multiple markets.
AI-Driven Decision Support — Powered by proprietary algorithms and a smart assistant (Alex) to deliver localized insights in real time.
Design System (NDBX) — Ensured UI consistency and usability across all user types and markets.
Global Dashboard — Provided leadership with a unified view of product performance, risk exposure, and pricing intelligence.
Continuous Research Input — Fed market signals, competitor benchmarks, and actuarial updates directly into the product lifecycle.
These integrations formed the foundation of a scalable, intelligent platform — built to evolve with Allianz’s global health insurance strategy.
Development
Building a platform to serve both local and global teams required a modular, intelligence-driven architecture. The focus was on empowering actuaries, product managers, and leadership with tools that were scalable, intuitive, and future-ready — all while maintaining strict compliance across regions.
Key development highlights:
Smart Assistant “Alex” — Designed to deliver regional actuarial insights and guide users through pricing, forecasting, and product modeling.
AI-Driven Risk Models — Integrated predictive algorithms that adapt to market data and regulatory updates in real time.
Unified Product Suite — Built around a core platform with flexible modules to support localization and phased rollout.
NDBX Design System — Applied consistently across tools to ensure usability, brand consistency, and speed to deployment.
Global Feedback Loops — Continuous validation with regional teams ensured the platform evolved with real-world needs.
Cloud-Native Infrastructure — Supported secure deployment across multiple regions with data sovereignty compliance.
Solution
We delivered a global product suite that empowers Allianz to manage health insurance products with greater precision, transparency, and speed — across markets, teams, and systems. Built around a unified AI layer and modular UX, the platform supports localized decision-making while ensuring strategic consistency at scale.
Key solution features included:
Conversational AI Assistant (“Alex”) — Offered guided support for actuarial modeling, pricing, and regulatory review.
Centralized Dashboard — Delivered a unified view of global product performance, risk exposure, and pricing trends.
Modular Toolsets — Allowed regional teams to adapt the platform to their specific legal, market, and operational needs.
End-to-End Governance Layer — Enabled real-time alignment with compliance, underwriting, and leadership priorities.
Scalable Design System — Supported a seamless, branded user experience across every touchpoint.
A modular platform interface designed for Allianz, enabling actuaries and sales teams to generate personalized, data-informed health insurance plans. The system supports global collaboration, secure sharing, and continuous refinement across product models, offering a unified experience across markets and devices.
Results
The platform enabled Allianz to transform its approach to health insurance — shifting from fragmented workflows to a unified, intelligent system that supports continuous innovation.
Reduced time-to-market for new insurance products across regional entities
Increased pricing accuracy and consistency through standardized actuarial modeling
Enabled real-time, localized decision-making without compromising global governance
Improved operational efficiency across underwriting, compliance, and leadership teams
Positioned Allianz as a digital-first insurer with scalable infrastructure for future growth
The future of health insurance isn’t just faster or smarter — it’s deeply connected, continuously adaptive, and built to serve at every level.
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